Shipping policy

 

Welcome to Royal Mabati! We aim to ensure that you receive your orders in a timely and efficient manner. Please read our delivery policy below for detailed information on how we handle shipping and collections.

Delivery Destinations
We currently deliver for free to all regions within Kenya.

Delivery Options
Express Delivery:

Same-Day Delivery: We offer express delivery for orders placed by 10 AM. This service is charged differently and is not free.
Cost: The cost for express delivery will be calculated at checkout.


Standard Delivery:

Processing Time: All orders are processed within 14 business days.
Communication: If there will be a significant delay in the delivery of your order, we will contact you via email or phone.


Own Collection:

Same-Day Collection: Orders designated for own collection will be ready for pick up on the same day of order placement. Please ensure that you place your order by 3 PM to guarantee same-day collection. Orders placed after this time will be ready for collection the next business day.


Thank you for choosing Royal Mabati. We strive to provide you with the best service possible. If you have any questions or need further assistance, please do not hesitate to contact us.

Note: Delivery delays can occasionally occur due to unforeseen circumstances.